Monday, January 8, 2007

Customer "Service"

So I called up Bell Mobility to break my service terms, since I now have a spiffy new phone from Hong Kong and need to be on the GSM network. After being with Bell Mobility for nearly a decade, I figured that they'd hook me up SOMEthing. Nope.

Went on the phone with customer service for 1.5hrs, I was rewarded with a $200 contract breaking penalty and the best alternative that they could offer: switching me to pre-paid for free and throwing in 100 minutes. This was after I told them that I'm leaving the country indefinately and need to break my contract. Way to go, Bell. That was a complete waste of time. =S

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